Getting support

Need a hand? You can raise a support ticket directly inside Speudio and track it from start to finish, with no email back-and-forth to lose track of. Open My tickets from the Help (?) menu at the top of the sidebar (on a phone: More).

Raising a ticket

Click New ticket, give it a short subject and describe what you need. While you type, Speudio suggests help pages under the subject that may answer it faster than waiting for a reply. Our team sets the priority, so you don't have to.

Asking for a plan

Plans are set up by us and paid by invoice. On Plan & usage, press Ask for on the plan you want. A ticket opens with your current plan and the one you asked for already filled in; send it, and our reply shows up in My tickets.

Tracking & replying

Each ticket shows its current status: Open, In progress, Resolved, Closed or Reopened. When our team replies, resolves, or closes your ticket, you'll get a notification and an email letting you know. Open the ticket and reply right in the conversation. If a ticket was marked Resolved or Closed and you reply again, it automatically reopens so nothing falls through the cracks.

Closing & reopening

Sorted it yourself, or no longer need help? Open the ticket and use Close ticket to close it. Changed your mind later? A resolved or closed ticket has a Reopen ticket button, and replying to it reopens it too, so it goes straight back to our team.

Good to know

Replies happen inside the app. Replying to the notification email won't reach our team, so always come back to your ticket to respond. Every plan, the trial included, can raise tickets.