Troubleshooting

"Sync now" does nothing

Most often: you have no contacts imported yet. The button is disabled in that case (hover shows "Import contacts first"). Click "Import contacts" to run the discovery wizard. If you DO have contacts and the button is grayed out spinning, give it 30 seconds; IMAP can be slow. Otherwise, pressing "Sync now" is always fine. If you press it again moments later, that press is quietly absorbed (your mailbox was just synced, so there's nothing new to fetch yet), and Speudio still refreshes on its own in the background, as often as your plan allows: every 15 minutes on Solo, down to every 5 on Business.

An import looks stuck, or Speudio says a sync is already running

A sync can occasionally stop without getting the chance to tidy up after itself, usually because Speudio was updated while it was working. The progress card then sits there saying nothing, and starting a new sync is refused because Speudio still believes the old one is going. Press Cancel on that card (the small X). If the run really has stopped, Speudio clears it and tells you so, and you can sync again straight away. If it is still working, Cancel does what it always does and stops it properly, undoing anything already brought in. Either way you never lose mail that was already imported. Give it about five minutes after the run went quiet before this can take effect, so a sync that is simply busy is never cut off by mistake.

IMAP connection failed

Almost always wrong credentials, and the fix depends on the provider. Gmail needs an app password, not your normal account password, and that needs 2-Step Verification switched on first (Google blocks app passwords without it). Outlook and Microsoft 365 are different: there's no password to enter. Use the Sign in with Microsoft button, which connects read-only. Microsoft retired password IMAP, so an app password won't work there. The Connecting your email doc has the exact steps.

AI says "I couldn't find that"

The AI only answers from emails actually in Speudio. If the relevant email hasn't synced yet (run a manual Sync now), or your plan was already full when it arrived, the AI legitimately can't see it. A bigger plan holds more email, and Speudio then fetches what it had to leave behind.

An email looks broken / images don't load

Speudio renders email HTML in a sandboxed iframe. Some emails use remote images that the sandbox blocks for privacy. The original email at Gmail/Outlook will look right; it's just our sandbox being strict.

Anything else

Email info@speudio.com with a screenshot. We reply within one business day.