Missing older email

Sometimes a contact in Speudio looks empty, or a conversation starts later than you remember. Your mail is fine. Speudio simply doesn't have that stretch of it yet, and there's a button that goes and gets it.

First, the important part

Speudio never deletes anything in your real mailbox. Every mailbox is opened read-only: we never delete, never move, never even mark a message as read. So if something is missing here, the original is still sitting safely at your mail provider, and we can ask for it again.

Why email can be missing

Your plan filled up. Each plan holds a set amount of space, shared by your mail and your files. Once it is full, Speudio stops adding new mail until you make room or move to a bigger plan (see Plan limits & what's kept).
Speudio started from the day you connected. The first sync brings in a recent slice, then keeps up with new mail. Mail older than that slice was never fetched.
The mailbox was disconnected and added again. Its local copy starts over.
It came from your own address. Speudio used to throw away any message whose other party was your own mailbox. That covered notes to yourself and, more importantly, website contact forms. See below.

"Sync now" won't fix any of these. It deliberately asks only for mail that arrived since the last check, which is what makes it fast. Older messages are behind that point, so it never asks for them.

Fetch older mail

Go to Settings → This mailbox and choose Fetch older mail. Speudio goes back to your mail server and asks for the whole conversation with everyone it already knows in this mailbox, however far back it goes, and adds whatever it doesn't have yet.

A few things worth knowing:

It can't create duplicates. Every message carries an identifier, and anything already stored is skipped before it's even downloaded. Running it twice is safe.
It can take a while on a large mailbox. It runs in the background, you can keep working, and you'll get a notification when it finishes with how many older messages it brought back.
It looks in your inbox and your sent folder. Mail you filed away into other folders isn't part of this pass.
It's one run at a time, once an hour per mailbox, so it can't pile up against your mail server.

If it can't finish, it says so rather than quietly reporting success. When that happens, everything it did find is kept, and you can start it again.

If your plan is already full

With room still left it brings back what fits. With no room left the button is switched off and says so, because a run that could not add a single message is a long wait for nothing. Every plan holds a set amount of space (see Plan limits & what's kept). Once it is full, the run stops adding and tells you, rather than pushing an older email out to make room.

Mail it could not take in is simply not stored here. It stays exactly where it was, untouched in your own mailbox, so nothing is lost. Move to a bigger plan and run Fetch older mail again, and it picks up from where it had to stop.

Mail from your own address

Some mail arrives from the mailbox it was sent to. A note you write to yourself is the obvious case. The one that matters is a website contact form: it mails your own address from your own address, and the person who filled it in is named only inside the message.

Speudio keeps this mail. It sits under a contact for your own address, alongside everyone else. When a contact form spells the sender's email out as a labelled field, the message is filed under that person instead, so an enquiry starts a real conversation rather than a note to yourself.

New mail like this arrives on its own. Anything that came in earlier was never stored, so it has to be asked for again. Run the import and tick your own address in the list, which fetches the whole history in one pass. Once that contact exists, Fetch older mail covers it too.

If a contact is still empty afterwards

Then your mail server genuinely has nothing for that address in your inbox or sent folder. That's common for someone you only ever spoke to in a thread that was later filed elsewhere, or an address that only appeared as a CC. Open a ticket and we'll look at it with you.